Terms and Conditions ("Terms")
Last Updated: 09/14/2017

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using https://www.integralconsulting.org ("Our Website") or any domains owned by Integral Consulting, LLC ("us", "we", or "our") and any of our consulting services (the "Services"). Your access to and use of our website and any of the Services we provide is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use Our Website or Services.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property
All Logos, visual media, and content created by us shall be our property and protected by any applicable copyright laws. Furthermore, any processes, methods or integrations devised by us in the process of providing a Service shall be treated as a trade secret belonging to us. There shall not be a requirement that we disclose any trade secret at any point during our business relationship, except when a transaction for the purchase of such trade secrets shall take place or when we choose to disclose such trade secret.

Governing Law
This Agreement is governed by and shall be construed in accordance with the laws of the State of Maryland, without reference to conflicts of laws principles. Each of the Parties irrevocably submits to the exclusive jurisdiction of the state and federal courts situated in the State of Maryland for purposes of any suit, action or other proceeding arising out of this Agreement or any transaction contemplated hereby and agrees not to commence any action, suit or proceeding relating hereto except in such courts. Each of the Parties further agrees that service of any process, summons, notice or document by U.S. registered mail to such Parties respective address shall be effective service of process for any action, suit or proceeding with respect to any matters to which it has submitted to jurisdiction as set forth in the immediately preceding sentence. NO PARTY HERETO SHALL CHALLENGE OR CONTEST THE SUBJECT MATTER OR PERSONAL JURISDICTION OF ANY SUCH COURT OR ITS VENUE OR ASSERT THE DEFENSE OF FORUM NONCONVENIENS AND EACH PARTY AGREES TO ACCEPT AND NOT TO CONTEST THE ADEQUACY OF SERVICE BY REGISTERED OR CERTIFIED MAIL.

Links to Other Websites
Any external links provided in Our Website are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by us of any of the products, services or opinions of the corporation or organization or individual. We bear no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.

One Time Services
In the event that we provide a onetime Service, a deposit may be required, at our sole discretion, before the Service is provided. Any remainder balance shall be due immediately upon the completion of the Service, unless otherwise stated by our invoice to the client. Any balance not received by 11:59PM of the due date shall be treated as late and subject to the "Late Payments" section of these Terms.

Retainers
Any retained Service shall be paid in full for the current term period before the Service is provided, unless an invoice with a later due date has been provided by us. Any balance not received by 11:59PM of the due date shall be treated as late and subject to the "Late Payments" section of these Terms. Services not utilized during a term period shall not be rolled over, or otherwise used at a later term period, unless we have given written permission for it to be so.

• Retainer Auto-Renewal and Cancellation:

​A retainer will be considered to be automatically renewed at the end of its term period unless we have received written notice no less than 15 (fifteen) days before the end of its current term period. Should the written notice be received after the aforementioned time, the client shall be responsible for the full balance that may result from the auto renewal of the retainer.

Invoices
Our invoices will be electronically sent to our clients utilizing the e-mail provided by the client. The client is responsible for ensuring that the information provided is accurate and that they are able to receive e-mail communications from us through the e-mail provided. Neither the inability to receive electronic communications, nor the lack of physical communication from us shall be used to justify or excuse the failure to pay an invoice. If the client has not received an invoice within an expected timeframe, it shall be the client's responsibility to communicate with us for a resolution, though we may initiate communication with the client, as a courtesy, should we notice that a problem may have arisen. The only time a client may be excused for making a late payment shall be when we cannot provide evidence that an invoice was sent at least 5 (five) business days before the due date of the invoice; moreover, should this happen, the acting due date shall be the 6th (sixth) business day from the date the invoice was sent. Any balance not received by 11:59PM of the due date shall be treated as late and subject to the "Late Payments" section of these Terms.

Payments

• Credit Card Processing Fees:

Pursuant to Maryland Code, Commercial Law § 12-509, we do not charge credit card processing fees, but do offer a 3% (three percent) discount whenever a client pays by means other than credit card. This discount shall be credited to the current invoice for onetime Services or the last term of a retainer, and as a credit to the next invoice of an ongoing retainer after the payment has been received.

• Late Payments:

​​Pursuant to Maryland Code, Commercial Law § 14-1315, any balances not paid by their due date will be considered to be late. The client will have a 15 day Grace Period to make the payment without a late fee. Once the Grace Period has ended, a late fee not exceeding 1.5% per month, calculated daily, may be imposed on the late balance at our sole discretion.

• Refunds:

​​ Refunds may be requested only on the following circumstances:

1. ​​For deposits to onetime Services that have not yet been performed at all.
2. For a retainer payment that was automatically charged where the client had provided a cancellation request at least 15 days before the auto-renewal date in accordance to section "Retainer Auto-Renewal and Cancellation."
3. For a Service that was provided, but not to a reasonably acceptable standard within the industry of the Service.

​The client accepts that in the event of a dispute or dissatisfaction that we shall have the opportunity to remedy the situation. In the event that an act by the client due to a dispute or dissatisfaction shall cause us to incur a monetary cost, such as a legal fee, credit card fee, or any other fee, without first giving us the opportunity to remedy the situation, the client shall be responsible for remunerating us for the full amount of all applicable fees, even in the event that the client is found to have a legitimate complaint.

Liabilities:
We shall not be held liable for the quality of any Service where the quality of the Service is dependent on information provided by the client should the quality of the Service be negatively impacted by inaccuracies or omissions on the part of the client.
We shall not be held liable for any information passed to us by the client, where the possession or transmitall of such information by the client may constitute a violation of any law, i.e., intellectual property laws, fraud, etc.. In the event that we shall incur any monetary costs due to such a violation by the client, the client agrees to be responsible for any legal fees and to immediately remunerate us for any amount that may arise from settlements or judgements against us.